Cancellation and Refund Policy

If we are not able to find you early appointment slots, we will honor you with a full refund.

If you are not happy with our service for any reason, we stand by our 100% customer satisfaction guarantee and give you a refund at our discretion.

If you wish to cancel your service and request a refund, you need to contact us via our Contact Page.

We are not Texas DPS.

Our service is solely finding you early appointment slots. When you receive a slot that is convenient to you, you need to book it yourself, as we cannot book appointments on your behalf. We post this notice all over our website.

The vast majority of our customers are able to get their early appointments and are happy with our service. Sometimes, a few users might think we are Texas DPS and they are applying for an ID directly with us. In this situation, we always explain to them that we are not Texas DPS or a government entity, so we cannot give them IDs and we cannot book appointments for them. We make an effort to give full refunds to the users that made this type of mistake.